In todays digital world every business – small or large depends on technology. Whether its managing emails, protecting data, managing network, fixing computer or maintaing servers, IT plays an important role to help your business to run smoothly. But when it comes to building an IT support system, then there is a big question to answer , should you go with the in house it support or outsource it to any external it service provider, this is a very important decision as this can affect your cost, efficiency,security and even the future of your company.So in this article we will cover most of the point that you need to know on IN-HOUSE versus OUTSOURCED IT SUPPORT, it would include pros and cons of each, cost factor, flexibility and the times when one might be better than the other
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In house IT support means hiring a team of professionals who work directly for your company. They are usually full time employees who handle all the IT related tasks, troubleshooting problems managing softwares, maintaining cyber security and more. In short all the things related to IT in your organisation would be taken care by this team
Outsourced IT support means hiring a third party company that is often called as a Managed Service Provider to handle your technology needs.Generally these companies provide it support on-site or remotely and it all depends on the kind of agreement you had in place with MSP. You need not to pay a full monthly salary to all them , but a retention charges or hourly fees for services like help desk support, cyber security, cloud management, software update and network monitoring
Pros of in-house IT Support
1. Faster on-site response : If there is any server crises or any hardware related problem, your team is always there to help you and fix it.
2. More control: As memebers of this team are your direct employees, you have more control on the team
3. Deep understanding of the business: as your in house IT team works only for your company so they have better idea about the resources about the system of the
processes and goals
4. Strong collaboration : As the IT team is a part of your company they can collaborate more closely with other departments within the company.
5. Customise solutions : In house IT team can build customised solutions that a specific to your own business needs
Cons of in-house IT Support
1. Higher cost : As you have to pay full time salaries, benefits, training, equipments and office space to your full time employees so it can be very expensive
2: Limited Skill Set : Small IT team may not have all the skills that are required for different kind of IT related needs especially with the rapidly evolving technology
3. Availability issues: if your IT staff is on vacation or on leave because of illness, your support could suffer.
4. Recruitment and retention challenges : Finding and keeping skilled IT professionals can be hard and time consuming
Pros of Outsourced IT Support
1. Cost savings: in case of outsource IT support you need not to pay full time salaries as you would do in case of your in house team. Also you need not to pay any benefits or provide any office space, you only pay for the services that you will avail.
2. Access to experts : Outsource IT providers have teams with different skill sets like networking , cloud, cyber security and more
3. 24 x 7 support: Many providers offer round the clock monitoring and support and they provide support even on holidays
4. Scalability: outsource IT team is easy to scale up or scale down depending on your business requirements
5. Up to date knowledge: outsource IT Teams generally stay current with the latest technology trends and security practices as their focus area is IT only.
Cons of Outsourced IT support
1. Less control: In case of outsourced IT support you may have less control over how the task should be prioritised or handled.
2. Possible delays: As outsource IT team is not present onsite always there can we some delays especially for onsite issues.
3. Security and privacy concerns: giving access of your it resources to external teams can rays concern about privacy and security
4. Lack of business specific knowledge: might not understand INS and outs of your business like in house teams
You should consider building an in-house IT team if :
1. You are a big organization with atleast 100+ employees and constant IT neads.
2. You want to have full control over your IT infrastructure and policies.
3. You deals with sensistive data and you want to keep it confidential.
4. You often develops custom software or products that required continuous support from IT.
Outsourcing IT support might be the better option if:
1. You are a startup or small business that want to limit expenses.
2. You need people with wide range of skills without hiring many people.
3. You want 24×7 support and do not want to worry about vacations or sick leaves.
4. You use cloud services and do not required much on-site support.
Honestly there is no one size fits all answer to In-House vs. Outsourced IT Support. Its all depends on your business size, budget, goals and internal expertise and also on the type of business you are into. What works for an IT start up may not work for a dental clinic or a construction company.
Whatever you chhose for your company , remember that IT support is not just about fixing computer but its about supporting your people and growing your business.
At Fiji IT solutions, we specialize in providing reliable and cost effective IT support services to individuals and small businesses. Whether you are looking for a full fledged remote IT management or just need a trusted partner to handle specific tech challenges, our team is here to help you with ytour IT needs so that you can focus on running your business.
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